Playing our part in child protection

By: yourtown 06 Sep Blog, Parentline

Parentline has won the 2016 National Association for Prevention of Child Abuse and Neglect (NAPCAN) ‘Play Your Part’ Queensland Award for the role it plays in protecting children and young people.


Minister for Child Safety Shannon Fentiman presented Parentline with the award at Southbank Institute of Technology in Brisbane this morning (6 September).

NAPCAN Play Your Part Awards recognise organisations that have played their part to prevent child abuse and neglect through promoting the safety and wellbeing of children and young people in Australia.

We received the Award because of our proactive role in preventing child abuse or neglect by helping parents and carers build stronger relationships with their children and improve their capacity to support their children’s safety and wellbeing.

It's an honour to receive the award recognising our service that for 20 years has worked hard to support parents and carers across Queensland and the Northern Territory. We're available seven days a week with support for issues ranging from parenting strategies for challenging child behaviours, relationships between children and their parents, through to family custody and access, domestic violence and abuse.

“Being a parent is one of the most rewarding experiences in life but can also be one of the toughest. Not only do parents and carers provide for the physical needs of their children, they also steer their learning, language development, problem-solving abilities and shape their social-emotional skills. This is a lot to take on and some find talking to Parentline as an objective, confidential source of support a great help.” Tracy Adams, yourtown CEO

All Parentline counsellors are trained Kids Helpline counsellors, giving them a unique understanding of issues facing parents and their children. A recent survey of those contacting us showed that 90% found talking to the service increased their capacity to cope, 85% said they had increased confidence in parenting and 86% said they had a greater understanding of their children.

“This is what yourtown is about. Giving people choices by working with them to learn skills, become great parents and live safe happy lives.” Tracy Adams, yourtown CEO

The Award was presented as part of National Child Protection Week; 4-10 September 2016.

About Parentline...

Parents or carers in Queensland and the Northern Territory looking for support can contact Parentline on 1300 30 1300 or The telephone and email service operates between 8am-10pm, seven days a week. Web counselling is available from 11am-2pm, Tuesday and Thursday. The service is funded by the Queensland and Northern Territory Governments.

More information about contacts to Parentline over the past 20 years can be found in the Parentline Insights 20 Years report.

About yourtown...

We’re a community funded organisation that’s taking on the challenges young people face including Mental Health, Unemployment, Family and Domestic Violence.  Get the latest news and updates on our Facebook page.


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